DUOclip
Frequently asked questions
This is a reference translation. The Japanese version is authoritative; if any discrepancy exists, the Japanese version prevails.
Why is the camera screen black?
Check that DUOclip has camera permission in your device settings. Allow the microphone if you use audio. Close other camera apps and reopen DUOclip. If it persists, tell your test distributor your device, OS and app version.
Why is my video still awaiting review?
The content review service is still being connected. Pending videos are not treated as approved or delivered to someone else. You do not need to reinstall the app or repeatedly send the same video.
Can strangers see my video?
Choose carefully who receives your invitation link. Someone who has the link may be able to open the invitation. Consent to additional sharing with participants and to public sharing are separate and both start off. Public sharing is not yet available. A video already saved on another person’s device cannot be recalled from that device.
What happens when I report something?
Choose a reason and submit it. Confirmation appears only after the server accepts it. Acceptance does not mean a violation was found or content was removed. Check the status in your report history on your profile page. We do not notify the other person of your report or your identity.