DUOclip
Account Deletion
This is a reference translation. The Japanese version is authoritative; if any discrepancy exists, the Japanese version prevails.
Delete your account in the app
- Open DUOclip and go to My Page.
- Choose "Delete account".
- Check the confirmation screen and confirm the deletion.
You need to be signed in. Deletion cannot be undone, so save any videos you want to keep to your device first.
What is deleted
- Your profile (ID, nickname and icon)
- Videos you recorded or sent, DUO Replies, DUO Reactions, notes, stickers and BEST choices
- Subtitles and translations of your videos
- Friend connections, blocks, notification settings and tokens
- Your sign-in information (if you signed in with Apple, we also disconnect Apple sign-in)
When it is deleted
As soon as we receive your request, we stop your account from being used and stop sharing your videos. The data on our servers is then deleted, and if anything is left because of a network problem or similar, we retry automatically. Deletion is normally completed within 30 days.
What may remain
- Videos that others have already saved to their devices
- Records of reports, content reviews and safety measures (kept as long as needed to prevent abuse and comply with the law)
- Backups kept for recovery from outages (overwritten after a limited time)
- Diagnostics (deleted when Sentry's retention period ends)
If you can't open the app
Email duoclip@vault-tec.jp with the subject "DUOclip account deletion request" and include the email address you sign in with and your ID (if you know it). We will verify that the request is from you and then delete the account. You can also contact us there if you want only some of your data deleted while keeping your account.