POVLOG
POVLOG FAQ
This is a reference translation. The Japanese version is authoritative; if any discrepancy exists, the Japanese version prevails.
1. Account
Q: Do I need to create an account?
A: No. No email or password required—just open the app and start.
Q: Can I change my display name?
A: Yes, anytime from Settings.
Q: Can I recover a deleted account?
A: No. Deletion also removes your server-side data (videos and clips) and cannot be undone.
2. Recording & video generation
Q: How many seconds / how many clips?
A: Each clip is 5 seconds; up to 12 clips (60 seconds total).
Q: Can I delete clips later?
A: Yes—add or remove clips anytime before generating.
Q: How long does generation take?
A: Usually 30 seconds to a few minutes. You'll get a push notification when it's ready.
Q: Can I choose the clip order?
A: Clips are joined in shooting order by design, to keep that raw, unpolished feel.
3. Plans & billing
Q: What can I do for free?
A: The Free plan lets you make 1 video per day, 15-second output, with a watermark. No ads.
Q: What paid plans are there?
A: A one-time Single purchase, and the monthly Pro (up to 5 videos/month, full-length video with no watermark, scene re-generation, and caption styling). Filters are available on all plans. Check the app for current pricing.
Q: Can I make a Free video full-length later?
A: Yes. Your footage is kept, so you can upgrade to Single or Pro on the spot and regenerate as a full video.
Q: Payments, cancellation, refunds?
A: Billing is handled through in-app purchase (App Store, etc.). Cancellation and refunds follow your app store's rules; manage subscriptions from the store's subscription settings.
4. Groups (collaborative)
Q: Can anyone create a group?
A: Yes — anyone can create and join groups for free, via invite URL or QR.
Q: Who can see a group video?
A: Everyone who joined can view and save it.
Q: What is Secret (blindfold) mode?
A: Other people's clips stay hidden until generation finishes; everyone's clips are revealed the moment it's done.
5. Saving & sharing
Q: Where are videos saved?
A: To your device's camera roll, and also to the cloud.
Q: Can I share to social media?
A: Yes—share directly to TikTok / Instagram Reels / YouTube Shorts / LINE and more.
6. Notifications
Q: Can I turn off notifications?
A: Yes, anytime from your device settings. We recommend keeping them on so you're notified when videos finish.
7. Privacy & safety
Q: Will my videos be public?
A: Videos you make solo are private to you. Only group collaborations are shared with that group's members.
Q: What if I find inappropriate content?
A: Use the in-app report feature or "Contact us." Child-safety issues are handled with top priority.
8. Support & other
Q: Which devices are supported?
A: iOS first; Android is planned.
Q: The app isn't working?
A: Try restarting the app first. If that doesn't help, reach out via "Contact us."
Q: How do I contact you?
A: Via the form on the "Contact" page.