BE THE BOXER FAQ

Camera and movement

Q. I'm on screen, but some punches don't register.

A. Brighten the room and step back until you're visible from head to waist. Strong backlight (a window or lamp behind you) makes tracking harder, and so do clothes that match the background.

Q. My device keeps falling over.

A. Lean it against a wall or furniture, or use a stand. You don't need to touch the device during a fight.

Q. Is the camera video recorded or sent anywhere?

A. No. The video is only used on your device to read your movements. It is never saved or sent.

Q. Can I play without allowing the camera?

A. This game is played with your body, so it needs the camera. Please allow camera access in your device settings. The setup screen shows how.

Records and data

Q. Is the calorie count accurate?

A. It's an estimate based on your punches, workout time and weight. Please don't use it for medical or health-management purposes.

Q. Can I keep my records when I change devices?

A. On your old device, open "Transfer data" in Settings, choose a 4-8 digit password and get a transfer code (12 characters). On your new device, enter the code and password in "Transfer data" to move your records. A code works once, within 30 days. After the transfer, the old device can no longer use those records. Your weight and photo faces are not transferred.

Q. What happens to my data if I uninstall the app?

A. The data on your device is deleted. We keep a copy of your records on our servers, so reinstalling on the same device may bring them back. To be sure, get a transfer code first.

Q. I want my data on your servers deleted.

A. Note the Support ID at the bottom of Settings, uninstall the app, and then request "data deletion" through the contact form. We will in principle delete it within 30 days. Deleted data cannot be restored.

Q. Where are photo faces sent?

A. Nowhere. Only the cut-out face is saved on your device. You can remove it with "Restore original face" on the TARGET screen.

Playing

Q. The next opponent doesn't appear.

A. Beat your current opponent to unlock the next one. Use the left and right arrows on the home screen to choose.

Q. How do I change the language?

A. Choose it from "Language" in Settings.

Q. How do I turn off the sound?

A. Turn off "Music" and "Sound effects" in Settings, or lower the volume.

Q. The flashing is hard on my eyes.

A. Turn off "Bright flashes" in Settings to remove white flashes and the black-and-white impact frames. You can also turn off "Screen shake".

Other

Q. I need help.

A. Reach us from "Contact us" in Settings. Including your Support ID (at the bottom of Settings) helps us look into it.