picmi

picmi Contact

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This is a reference translation. The Japanese version is authoritative; if any discrepancy exists, the Japanese version prevails.

Thank you for using picmi. For questions, bug reports, or requests, please reach us via the form below.

💡 Before contacting us, please also check the "FAQ" page — it may already answer your question.

Contact desk

Type of inquiryRequired

Your contact details

We will reply to this address. An Apple "Hide My Email" address works too.

Your device

OS Required Optional

Shown on the Settings screen.

Please be as specific as possible. Do not include passwords or payment details.

Please include

To help us respond smoothly, please include as much as you can:

  • Device model (e.g., iPhone 15) and OS version
  • App version (shown on the Settings screen)
  • A description of what happened (which screen, what you did, what occurred)
  • A screenshot if possible

About replies

We respond in order. Depending on the content, a reply may take time, or we may be unable to reply. Thank you for your understanding.

Child safety contact

Inappropriate content or conduct and other child-safety issues receive top priority. You may also contact the dedicated desk directly:

🛡️ Child Safety Contact — VAULT LLC, Child Safety Officer — safety@vault-tec.jp

Supported languages

We accept inquiries in Japanese, English, Chinese, Korean, Spanish, Portuguese, and Indonesian.

Operated by VAULT LLC.